The Funded Trader (TFT) has issued an important refunds update for traders impacted by its recent operational pause. In a message shared with the community, TFT clarified the next steps for traders who had active accounts or had submitted payout requests prior to the pause in operations at the end of March 2024.
The firm revealed that traders who were previously informed about their account being banned would soon receive an email with further details. For those banned from the platform and unable to access their accounts, receive payouts, or pursue a relaunch account, the company has committed to offering refunds. This initiative is part of the firm’s broader efforts to address the disruptions caused during the suspension of operations.
TFT Commits: Refunds for Banned Accounts, Important Update
The Funded Trader emphasized its dedication to making things right for all affected traders by ensuring that those no longer able to continue trading with the firm are compensated. The refund process applies to the original purchase price for those who are eligible.
This announcement comes after months of uncertainty for many traders, who had been waiting for clarification regarding their accounts and payouts. The company’s proactive approach to refunding traders demonstrates a commitment to customer satisfaction and transparency during a challenging period for both the firm and its users.
In the wake of this update, traders have to monitor their inboxes for further communication from The Funded Trader regarding their account status and refund eligibility. The firm has pledged to resolve these matters swiftly as part of its ongoing efforts to restore trust and confidence within its trading community.
So, with the firm’s plan, many traders are hopeful for a smoother and more reliable experience moving forward.
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