Traders affected by the MyForexFunds claims process now have a formal route to submit their account information following the firm’s latest update. The submission window is open for one month and covers users who held qualifying active accounts when MyForexFunds froze operations on August 29, 2023.
MyForexFunds Opens Claims Process for Frozen Accounts
The announcement marks a significant operational step for traders who have spent nearly three years waiting for clarity over accounts, rewards, and outstanding balances. However, MFF is stressing that submitting the form does not mean a trader has been confirmed as eligible for any particular outcome.
MyForexFunds Opens One-Month Submission Window
MyForexFunds said the new submission form applies to traders who had an active account at the time of the August 29, 2023 freeze. The process covers its Evaluation, Accelerated, and Rapid programs.
Traders are being asked to provide complete and accurate information through the official form. Once submitted, each case receives an automatically generated Case ID. This can then be used with the official MFF Case Tracker.
The firm expects the volume of submissions to be substantial. It says traders should receive an initial update approximately 3–4 weeks after submitting their information. Although that update is not necessarily a final eligibility decision.
MFF has also warned that inaccurate, embellished, or misleading submissions may be excluded from further consideration. That makes documentation particularly important for traders attempting to reconstruct account details from 2023.
Why the Account Verification Step Matters
The distinction between data collection and eligibility determination is important.
A trader submitting a form should not interpret the Case ID as confirmation that their old account will be restored, replaced, or paid. MyForexFunds is effectively using this stage to reconcile historical trader information before deciding what happens to individual accounts.
That is a more complicated task than processing an ordinary prop firm payout request. The 2023 shutdown interrupted access to trading dashboards, account histories and payout processes. The firm’s infrastructure and records subsequently became part of the legal and receivership process.
MFF’s own current FAQ says the company has been working to recover historical data and systems and that outstanding rewards and account information will be addressed after the backend review.
For traders, the practical lesson is simple: save the Case ID, retain the submission confirmation, and keep any old account evidence available. Screenshots, emails, payout requests and account identifiers could become useful if historical records require reconciliation.
Positive-Equity Funded Accounts Remain a Separate Issue
The latest announcement also separates the claims process from reward payments.
MyForexFunds says reward disbursements for funded accounts that had positive equity at the time of the freeze remain in progress. Those payments are being issued as trader information is received and verified.
That distinction matters because not every affected trader is in the same position. A trader who had a funded account with positive equity faces a different reconciliation question from someone who was midway through an Evaluation account or held another type of active program.
This segmented approach could help MFF process claims more systematically. Instead of treating every historical account as one category, the firm can match account status, equity, and available records before determining the appropriate next step.
The 2023 Shutdown Still Shapes the Process
The reason this update carries so much weight is the extraordinary way MyForexFunds stopped operating.
On August 29, 2023, the U.S. Commodity Futures Trading Commission brought an enforcement action against Traders Global Group, the company behind MyForexFunds, while the firm’s operations were frozen. The shutdown effectively cut traders off from their accounts and pending payout processes.
The legal picture changed substantially afterward. In 2025, the CFTC case was dismissed with prejudice following findings concerning the regulator’s conduct, while subsequent proceedings also resulted in the return of substantial business assets.
That history explains why today’s process is not simply a normal prop firm account restoration. There is a substantial historical data and verification exercise behind it.
What Traders Should Do Before Submitting
The one-month window gives former MFF users a reason to avoid rushing through the form.
Traders should first gather whatever information they still have from 2023, including account numbers, registered email addresses, screenshots, payout records, and communications with the firm. The objective should be consistency: information submitted now should match the historical record as closely as possible.
This is also where trader psychology can become a factor. After such a long period, memories of account balances, profit figures or account status may be imperfect. Guessing to make a claim appear stronger could ultimately be more damaging than submitting conservative information that can be supported.
The Case ID also introduces a clearer tracking mechanism than many affected traders had during the original shutdown. Rather than repeatedly contacting support without a reference number, users now have an identifier tied to their individual submission.
MyForexFunds Traders Face a Waiting Period
The new process does not yet represent the end of the MFF saga. It represents the beginning of an account-by-account reconciliation stage.
For traders, the key dates are the one-month submission window and the expected 3–4 week initial update period after submission. Those timelines should be treated as process guidance rather than a promise of final payment or account restoration.
The broader significance is equally important for the prop trading industry. The MyForexFunds collapse demonstrated how heavily traders can depend on a firm’s internal records, payout infrastructure and operational continuity. In today’s market, traders increasingly need to assess not only profit targets, drawdown rules and payout percentages, but also how clearly a firm handles account records and payment procedures.
Former MFF traders now have a concrete action available to them. The next stage will depend on how successfully historical accounts can be verified and reconciled.
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