Glow Node has addressed recent technical issues that have affected its traders’ dashboards.
Glow Node has addressed recent technical issues that have affected its traders’ dashboards.
In an official statement released today, Glow Node has addressed recent technical issues that have affected its traders’ dashboards and login capabilities. The firm expressed its sincere apologies to its valued traders for any inconvenience caused during this period.
Glow Node reported that these technical issues have now been fully resolved, and all systems are operating smoothly. Traders can log in and access their dashboards without any hindrance.
However, the firm recognizes that some traders may still encounter problems and has extended an invitation to contact their support team for immediate assistance. Additionally, traders can reach out via email at [email protected] or create a support ticket for a swift resolution.
Glow Node has also announced several significant changes to its Know Your Customer (KYC) and withdrawal processes. The company will now leverage Veriff for KYC verification, which will be integrated into the customer dashboard. This modification is expected to streamline the KYC process for traders and offer a wider array of KYC options, ensuring a smoother onboarding experience.
Furthermore, Glow Node has made substantial changes to its withdrawal requests process. The firm is going to discontinue its previous method of using DEEL for withdrawals. Instead, traders will have the convenience of receiving payments directly through various methods of their choosing. These methods include cryptocurrencies, PayPal, bank transfers, and more. To facilitate this process, traders will be sent an invoice for verification and authorization before the chosen payment method is initiated.
These changes reflect Glow Node’s commitment to enhancing trader satisfaction, simplifying processes, and ensuring greater flexibility in financial transactions. The firm has reassured traders that these modifications are designed to provide a more seamless and convenient trading experience.
Glow Node is a proprietary trading firm with a premium funding plan for traders worldwide. They started with a vision to help traders become profitable by seeing a gap in the market and allowing traders a chance to work with more significant amounts of capital. They believe that by partnering up, everyone can come out on top.
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