True Forex Funds Synchronization Issue Resolved

True Forex Funds has openly acknowledged and swiftly moved to rectify a synchronization issue affecting cTrader accounts on their dashboard. Traders experienced discrepancies, including false loss limit triggers, which arose when the currency of their account’s deposit matched the base currency of the traded symbols.

True Forex Funds assured its clientele that the team is actively working with utmost urgency to resolve the issue and minimize any disruptions to trading activities. Later, the firm successfully implemented a fix to address the synchronization problem, ensuring that affected cTrader accounts will be promptly restored to their rightful state.

True Forex Funds Synchronization Issue Resolved – Affecting cTrader?

The prop firm also disclosed an oversight during the migration process that led to a decimal discrepancy between equity and balance. This disparity hindered the creation of payouts, as the system interpreted any difference as an open position. True Forex Funds is diligently investigating the impacted accounts and aims to resolve the issue promptly.

Again later, the firm announced the successful implementation of a solution to rectify the imbalance between balance and equity. Traders are advised to align their balance with equity by opening and closing a position with the smallest lot size possible. True Forex Funds ensures continuous processing of payouts for those who encountered difficulties due to erroneously labeled “open positions.”

True Forex Funds expresses its sincere apologies for any inconvenience caused by these issues and reaffirms its commitment to providing a seamless trading experience for its clients. The firm remains transparent in its communication and assures traders the smooth operation of cTrader accounts.

About the Firm

Here are some interesting facts about the firm:

• USD, EUR, and GBP Account Currencies
• Leverage up to 1:100
• No Minimum Trading Day Requirements with Quick Funding
• No Maximum Trading Period with Timeless Funding
• Scaling Plan
• First Payout After 14 Days
• Bi-weekly Payouts
• Profit Share of 80%

Also, don’t forget to read the Review.